Shipping & Refunds
Processing & Shipping Times Because our truffles are handcrafted in small batches to ensure fresh quality, orders are typically processed and prepared for shipment within 2–5 business days. Shipping transit times vary based on the destination and the carrier selected at checkout. Once a package leaves our facility and is handed over to the carrier, delivery timelines are outside of our direct control.
Warm Weather & Unattended Delivery
Our truffles are made with natural, clean ingredients and can soften if exposed to high temperatures for extended periods.
- Delivery Tracking: We strongly recommend monitoring your tracking information and retrieving your package promptly upon delivery.
- Proactive Care: Chakra Fuel Energy Truffles cannot be held responsible for products that melt or degrade due to being left unattended outdoors or in mailboxes after delivery.
Customer Responsibilities
Please double-check your shipping details at checkout. Customers are responsible for providing accurate and complete delivery addresses. We are unable to offer refunds, replacements, or store credit for packages that are delayed, lost, or misdelivered due to incorrect address information provided at the time of purchase.
Returns & Perishable Food Policy
Due to federal health and safety regulations regarding perishable food items, all sales are final . We cannot accept physical returns on any of our food products.
Incorrect or Incomplete Orders
We want you to love your experience with us. If your order contains the wrong items, or is incomplete, please notify us within 48 hours of delivery
- Our Resolution: Once reviewed, we will gladly resolve the issue at our discretion via a replacement order, store credit, or a refund issued to your original payment method.
Contact Us
If you have any questions or concerns regarding your shipment, please reach out to us via the contact information provided on our website.